Almost a year ago we switched banks but I never closed out my checking and savings accounts at my old bank. In part it was because our mortgage was with that bank. I would transfer money from ING to my old checking account to pay our mortgage.
Today when I logged into that bank to check my credit card balance, I was surprised to see my checking account overdrawn. I knew that it only had about $18 in it. I was assessed a $19.95 fee. I called the service center and they told me it was because I had their platinum package. I needed to have $25,000 in either deposit accounts or loans. Since I just paid off my mortgage, I was assessed the fee this month. I asked the very nice customer rep to refund the fee. He did so. My plan going forward will be to close out the accounts at my local branch.
I love it when I get good customer service. I was always impressed with that bank before and its nice to know that hasn't changed.
I almost feel a little guilty about closing out my accounts. Would you?